![]() ![]() Using a device where you’ve signed in before can sometimes help, either by the browser auto-remembering your sign-in state, or perhaps 1 by Google using information stored in cookies as additional clues to your identity. Try your best to answer as many of the questions as you can. (Screenshot: ) If you reach this step - “Google needs more info to verify it’s you” - you’ve exhausted all options available. ![]() If you no longer have access to that email address or can’t decipher what email address it might be, click Try another way. (Screenshot: )Īs shown, Google will send an email with a verification code to your alternate email address. Google Account recovery: alternate email. If you don’t recall any passwords previously used on the account, click Try another way. If a hacker has changed your password, for example, use the password you believe is the most current. If you remember any password you’ve used on this account in the past, enter it here. Google Account recovery: enter an old password. Proceeding with the more common case where you know the email address, click Next. Assuming you can answer them all correctly, it will show you the email address of your account. If you do not have one, you can’t proceed. You must enter a phone number or recovery email address associated with the account. Google Account recovery: the “forgot email” path. If you forgot the email address, click on Forgot email? (above). Google will first ask you to enter the email address you’re having difficulty with. The important thing is to carefully and completely provide as much information as you possibly can. Important: Google may not display all the steps below for all accounts, and may display others. I’ll keep the link above up to date when I hear of changes. Google has a recovery process it apparently doesn’t always suggest when you’ve exhausted your other, normal options.Īt this writing, that should take you to, but Google’s been known to change that link. ![]() If you can’t, the account may be lost forever. If you provide enough information, Google will let you back in to your account. Carefully and completely answer all the questions you can. For more information, call 211 or text your zip code to 898211.Go here: to access the Google Account recovery process. Helpsheets provide a brief overview of the designated topic. If you change phones/numbers make sure to keep your phone number up to date in your email settings to guarantee you are not permanently locked out.įor more information on this and other related topics, call 211.ĭisclaimer: This HelpSheet is developed by the Helpline Center. Some email accounts use two factor authentication which means you must use the same phone number that you did when creating/signing up for the account, in order to log-in/recover/get in to the email account. That means you may be locked out of other accounts that rely on that email address such as your smart phone, bank accounts, streaming subscriptions, job application websites, or someone may use your account to steal and use your personal/financial information. If you forget your email address or password, or someone logs in with your information, it is nearly impossible for you to get back into the account. Consider writing them down and keeping them in two safe spots. Please guard your email address and password carefully.
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